Privacy Policy

Who we are

Colorado Homes Denver is the real estate practice of Sarah Cowan, a Broker Associate with Guide Real Estate, 720 S Colorado Blvd, Denver, CO 80246, Colorado license FA100037983. This policy explains what information chdagent.com collects, why, and how you can control it. Questions go to sarah@chdagent.com or (720) 83-SARAH.

Information you give us

When you use a contact, home value, short sale, listing inquiry or consultation form, we collect what you enter: typically your name, email address, phone number, property address, your message, and how you found us. We use it to respond to you, to prepare the information you asked for, and to follow up about your real estate goals. We do not sell your information.

Chat assistant

The market assistant is automated. An AI chat service processes each message, together with the earlier messages in the conversation, to generate a response. This happens even if you never provide contact details.

Before an inquiry is saved, the conversation is held in your browser's memory while the page is open. We do not save an anonymous conversation as an inquiry record. When the assistant saves your inquiry after collecting your name and email, we store your lead details, the full text of the conversation sent with that request, and the generated analysis. This is not a lead-details-only record. Later messages are not automatically appended to that saved transcript. Access to these inquiry records is restricted to authorized administrators.

Saved chat transcripts, generated analyses and saved chat questions are kept for up to 24 months from the inquiry date, then deleted automatically. The daily cleanup can delete these within the final day before the 24-month deadline. Lead details themselves are kept unless someone requests deletion. Anyone can request deletion of their information by emailing sarah@chdagent.com, and we complete deletion within 30 days of receiving the request. Automatic website cleanup does not erase copies already sent by email or information held independently by an AI provider; email copies are included in our manual deletion-request process. We have not verified the AI provider's separate retention period or training practices.

You also get a copy of your analysis by email, and Sarah gets a notification email that includes the conversation, so the text of your chat is transmitted through our email delivery service.

Please do not share sensitive information in the chat, such as a Social Security number, loan or account numbers, or financial documents. The assistant gives general market information, not legal, tax, lending or financial advice.

Email

If you contact us or request information, we may email you about your inquiry. If you subscribe to market updates or a client portal, we send those emails until you unsubscribe. Every marketing email includes an unsubscribe link, and you can also ask us to stop at any time. We use a third-party email delivery service to send and receive email.

Analytics and cookies

We use Google Analytics and similar tools to understand how visitors use the site, such as which pages are viewed and how visitors arrive. These tools use cookies or similar technologies and collect information like your browser type, device, approximate location and pages visited. You can block cookies in your browser settings or use Google's opt-out browser add-on. The site also stores small amounts of information in your browser to keep forms and the chat working.

Who we share information with

We do not sell your information. The following services receive visitor data to provide the functions described:

Email delivery: a third-party email service sends and receives our email, including the analysis copy sent to you after a chat, form confirmations, market updates and client portal messages. It sees the recipient address and the message content.

Analytics: Google Analytics records how the site is used, such as pages viewed, rough location, device and browser, and how visitors arrived. It does not receive your name or email from a form.

AI chat provider: a third-party AI service and its underlying model provider receive chat messages and conversation history to generate responses, including any personal information you put in a message.

Homebot links: home value and buyer-tool links open Homebot, an independent service, with Sarah's referral identifier. We do not attach your lead details or chat transcript to these links. When you open one, Homebot receives the visit and ordinary browser connection information; information you enter there is subject to Homebot's own privacy policy.

Site hosting and database: the company that hosts this site and stores its records, so that forms, the chat, listings and the client portal work.

Transaction parties: when you ask us to, we share your information with people involved in your transaction, such as your lender, title company, appraiser or the other side.

We may also disclose information when required by law or to protect our rights.

How long we keep information

Anonymous chat is not saved as an inquiry record by this site. Saved chat transcripts, generated analyses and saved chat questions are kept for up to 24 months, then deleted automatically. Lead records themselves remain unless deletion is requested. The cleanup runs daily and may remove chat text during the final day before its 24-month deadline; it does not delete the lead's contact details.

Anyone can request deletion of their information by emailing sarah@chdagent.com. We complete deletion within 30 days of receiving the request, including information in our website records and email copies under our control. Independently operated services have their own retention practices; we cannot directly erase their records. Marketing emails stop when you unsubscribe.

Your choices

Anyone can request deletion of their information by emailing sarah@chdagent.com, and deletion is completed within 30 days of receiving the request. You can also ask to see or correct your information, or stop receiving emails, at the same address.

Children

This site is meant for adults and is not directed to children under 13. We do not knowingly collect information from children.

Changes

We may update this policy. The date at the top shows when it last changed.